# Install on Samsung Tizen SSP

Step-by-step guide for setting up Lumicast on a Samsung Tizen professional signage display.

1. Power on your Samsung Tizen display.
2. Select your language and press **OK**.
3. Set up your internet connection (wireless or wired).
4. Skip to the **Smart Signage Privacy Notice** by clicking **Skip**.
5. On the **Installation Type** screen, choose **Basic Setup**.
6. On the **Auto Power Off** screen, select **Off** and press **OK**.
7. On the **Play via** screen, select **Custom App** and enter the URL: <https://tizen.lumicast.com>. The `h` in `http` must be lowercase. Press **OK**.
8. Skip the **Connect to RM server** screen.
9. Set the correct date and time.
10. Set your desired PIN (the default is `000000` if left blank).
11. Click **Done** to finalize the setup.

Once installed, the Lumicast app shows a unique six-digit activation code.

## Troubleshooting

### Error 7010 / Player appearing offline

These errors usually mean the player's clock is out of sync with our servers.

1. Check **System > Time > Clock Set** is correctly configured.
2. Verify NTP settings in **System > Time > NTP Settings**.

If NTP is enabled but misconfigured, it can cause download issues or make the player appear offline. Either disable NTP or configure it to match the correct date/time.